Privacy,
plainly put.

Who we are

Sonik Recovery provides vehicle recovery, roadside assistance and vehicle transport services from Stoke-on-Trent, Staffordshire. For the purposes of UK data protection law, Sonik Recovery is the controller of the personal information described in this notice.

If you have a question about this notice or how your information is handled, email contact@sonikrecovery.com.

What we collect

We only ask for information we need to understand your enquiry and arrange a recovery or transport job. Through our enquiry form, this may include:

• Your name and contact details, including your phone number and, if you contact us by email, your email address.
• The location of the vehicle and its intended destination.
• Vehicle details such as make, model and registration.
• Your current location, only if you choose to share it through the emergency help bar or your tracking page.
• Messages you send through the tracking portal, and the job updates we add.
• Any additional information you choose to include about the vehicle, access or timing.

Our web server may also process basic technical information needed to serve the site securely, such as your IP address, browser type and the pages requested. We do not use this information to identify you personally. Enquiry submissions are rate-limited by IP address to protect the form from abuse.

Location sharing

If you tap Share my location, your browser will ask for permission. If you agree, we use your current location only to find you and arrange your recovery. We do not use it for advertising, profiling or tracking.

• We share it with our recovery team and, if you choose, through WhatsApp (Meta) so we can reach you. WhatsApp handles that message under its own privacy terms.
• We keep it only while your recovery is active and delete it when it is no longer needed. You can ask us to delete it sooner.
• You can decline the browser prompt, close the dialog, or call us instead. Declining does not stop you from using the service.
• We do not set cookies to collect your location. The emergency bar uses your browser's session storage only to remember that you dismissed it.

Location from a phone can be approximate. We will confirm it by phone before dispatch. If you are in danger, call 999. On a motorway, use the nearest marker post or emergency area.

Why we use it

We use your information to:

• Respond to your enquiry and provide a quote or estimated arrival time.
• Arrange and carry out the recovery, assistance or transport service you request.
• Keep appropriate business records and meet our legal, insurance and accounting obligations.
• Protect the website and our services from spam, misuse or security threats.

Our lawful bases are usually that processing is necessary to take steps at your request before entering a contract, to perform a contract, to comply with a legal obligation, or for our legitimate interests in responding to enquiries and running our business. Where we rely on consent for anything optional, we will make that clear at the point we ask.

Who we share it with

We do not sell your personal information. We may share it only where necessary with:

• Service providers who help us run the website, store enquiries, communicate with you or provide IT support.
• Recovery, transport or storage partners where they are involved in carrying out your job.
• Email and messaging providers we use to send job notifications, including our email provider and, where enabled, Telegram.
• Insurers, professional advisers, regulators or authorities where required by law or necessary to protect our legal rights.

Anyone who handles information on our behalf is expected to keep it secure and use it only for the purpose we specify.

How long we keep it

We keep enquiry details for as long as needed to deal with your enquiry and any related work. If you become a customer, we may keep relevant records for longer where required for accounting, insurance, tax or other legal obligations. We delete location data when the recovery is closed and it is no longer needed; you can ask us to delete it sooner. When information is no longer needed, we delete it or anonymise it.

Your rights

Under UK data protection law, you may have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where there is no good reason for us to keep it.
• Ask us to restrict or object to certain processing.
• Ask for information you provided to be transferred to another organisation where applicable.
• Withdraw any consent you have given, at any time.

To exercise a right, email contact@sonikrecovery.com. We may need to confirm your identity before acting. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

This website does not use advertising, tracking or analytics cookies. If that changes, we will update this notice and ask for consent where required.

The tracking and admin portals use strictly necessary cookies (sonik_client, valid for 12 hours, and sonik_admin, valid for 8 hours). They keep you signed in to the portal and are not used for advertising or analytics.

We use your browser's session storage to remember that you dismissed the emergency help bar. Session storage is not a cookie, stays on your device and is cleared when you close the browser.

Security and links

We take reasonable steps to protect the information you share with us. No online service can be completely secure, so please don't send sensitive information that isn't needed for your enquiry. Our site may link to other websites, including Google reviews, WhatsApp and social media. Their privacy practices are not covered by this notice, so please check them before sharing information there.

Contact us

For any question about this notice, your information or the service you've received:

We may update this notice from time to time. The date at the top of this page shows when it was last revised.