Quotes and confirmation
A website estimate is a guide, not a booking. We check the vehicle, access, route and condition, then confirm the price before we set off.
A job is confirmed when we accept it by phone, WhatsApp or in the portal. If anything changes on site, we speak to you before doing extra work.
Payment
Emergency recovery can be paid on arrival by card or cash, or by bank transfer. Pre-booked transport is paid before dispatch: bank transfer or a secure card payment link.
We never ask for card details by WhatsApp, text or email. Payment links are sent only after we have confirmed the job and the price.
The price we agree is the amount you pay. Any card processing cost is included in that price; we do not add a card surcharge.
Vehicle ownership and authority
By asking us to recover or transport a vehicle, you confirm that you are the registered keeper or that you have the owner's authority to arrange the job.
For pre-booked transport we may ask to see photo ID and the V5C (log book), or another document that shows ownership or authority, before loading. If ownership cannot be shown, we may refuse the job.
We do not knowingly move a vehicle reported stolen. If we suspect that a vehicle has been reported stolen, we may stop the job and contact the police.
Cancellation and wasted journeys
If you cancel before we set off, tell us as soon as possible. If we have already travelled and the vehicle is not as described, or ownership cannot be shown, a call-out or wasted-journey charge may apply.
If we cannot complete the job for safety or access reasons, we will explain why and agree what happens next before charging.
Safety and access
You must tell us about accident damage, damaged wheels, non-runners, low clearance, narrow access or anything that affects loading. We plan the job around that information.
On a motorway or major road, call 999 if anyone is in danger, and follow instructions from the police or National Highways. We cannot self-dispatch to a live lane.
Liability and insurance
We are a recovery and transport provider, not an insurer. You should make sure the vehicle is insured for the movement and that your own cover is in place.
Our responsibility is limited to the service we agree. We are not responsible for pre-existing damage, mechanical faults, missing items or losses that are not caused by our negligence. Nothing in these terms limits liability that cannot be limited by law.
Your data
We use your contact, vehicle, location and billing details to carry out the job and keep the records needed for invoicing. See the privacy policy for how long we keep them and how to ask for a copy or deletion.
Governing law
These terms are governed by the law of England and Wales. If something goes wrong, talk to us first — most issues are resolved with a phone call.
Frequently asked questions
Do I need the V5C?
For pre-booked transport we may ask for the V5C and photo ID before loading. If you do not have the V5C, tell us in advance and bring another document that shows ownership or authority.
Can I pay the driver?
Emergency recovery can be paid on arrival by card or cash. Pre-booked transport is paid before dispatch.
Do you add a card fee?
No. The agreed price is the amount you pay. Card processing costs are included; we do not add a surcharge.